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TAP/SMEAR Guidelines

TAP/SMEAR Guidelines

Sep 12, 2018

Create a SMEAR ticket to:

  • Order a new continuing resource (print, print + online, or online only)

  • Cancel a continuing resource

  • Order a new electronic database subscription

  • Modify the format or other details of an existing continuing resource order

  • Purchase an electronic resource with one-time funds

  • Request a one-time purchase that can’t be ordered through BEVO or GOBI

  • Start a license

Create a TAP ticket to:

  • Report problems accessing electronic resources, including subscribed databases, e-journals, and e-books

  • Report problems with Summon

  • Report EZ proxy or IP authentication problems

  • Report broken links, coverage errors, and other incorrect information in library search tools (360 Link, Summon, catalog, library website)

  • Request that an open access resource be added to 360 Link or the catalog

  • Request adds or changes to the Database in our Database A-Z on LibGuides

  • Bibliographic record and item record updates

  • Call number updates, call number not displaying

  • Withdrawals, last item to be withdrawn

  • Duplicate records, duplicate call numbers

  • Call number reclassification

  • Electronic resource linking (856 URL) problems

  • Record suppressions and deletions

  • CURRENT ISSUES message updates on serial records