TAP/SMEAR Guidelines

Create a SMEAR ticket to:

• Order a new continuing resource (print, print + online, or online only)
• Cancel a continuing resource
• Order a new electronic database subscription
• Modify the format or other details of an existing continuing resource order
• Purchase an electronic resource with one-time funds
• Request a one-time purchase that can’t be ordered through BEVO or GOBI
• Start a license

Create a TAP ticket to:

• Report problems accessing electronic resources, including subscribed databases, e-journals, and e-books
• Report problems with Summon
• Report EZ proxy or IP authentication problems
• Report broken links, coverage errors, and other incorrect information in library search tools (360 Link, Summon, catalog, library website)
• Request that an open access resource be added to 360 Link or the catalog
• Request adds or changes to the Database in our Database A-Z on LibGuides

• Bibliographic record and item record updates
• Call number updates, call number not displaying
• Withdrawals, last item to be withdrawn
• Duplicate records, duplicate call numbers
• Call number reclassification
• Electronic resource linking (856 URL) problems
• Record suppressions and deletions
• CURRENT ISSUES message updates on serial records