PRC IT Helpdesk - Public

Welcome to the PRC Helpdesk Support Pages.

Routine requests are typically addressed within one business day.
PRC Helpdesk staff may escalate requests as needed.

PRC Technical Support

Technical support is available during normal business hours:
M-F 8:00 a.m. - 5:00 p.m.
Create a Ticket
Direct Email: help@prc.utexas.edu

Recent updates

• PRC IT Helpdesk - Public

  Oct 21, 2025 • contributed by Paula Medrano
• Accessing a Project Server

  Oct 09, 2025 • contributed by David Oh
• Accessing Q-Drive (Scroll down for Windows Instructions)

  Aug 18, 2025 • contributed by David Oh
• IES/NCES amendments

  Jul 07, 2025 • contributed by Daniel Diaz
• Accessing a Shared Mailbox with Outlook for Mac

  Jun 11, 2025 • contributed by Paula Medrano
• image-20250611-151640.png

  Jun 11, 2025 • attached by Paula Medrano
• image-20250611-151206.png

  Jun 11, 2025 • attached by Paula Medrano
• image-20250611-150546.png

  Jun 11, 2025 • attached by Paula Medrano
• image-20250611-150517.png

  Jun 11, 2025 • attached by Paula Medrano
• image-20250611-145938.png

  Jun 11, 2025 • attached by Paula Medrano
• image-20250611-145525.png

  Jun 11, 2025 • attached by Paula Medrano
• Accessing a Shared Mailbox with Outlook for Windows - New Version

  Jun 11, 2025 • contributed by Roberta Lozano Garcia
• image-20250611-145254.png

  Jun 11, 2025 • attached by Paula Medrano
• image-20250611-144746.png

  Jun 11, 2025 • attached by Paula Medrano
• 69937b6f-1871-401c-b1a0-5ececf189cd7.png

  Jun 11, 2025 • attached by Roberta Lozano Garcia

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