How to Add a Collaborator in OS Ticket

There are times when you need to a person to an OS Ticket (i.e. some instructors want to be informed that a student is having technical difficulties with an exam). The process is as follows:

• Go to the ticket Post Reply and click on Collaborator.

• Hit the down arrow and highlight + Add New.

• Type the person's name and highlight the correct email address/person. If the info is correct hit Continue.

• If no email address/name is displayed:

  • Go to the Create New User section of the box and type in Email Address and Full Name

  • Scroll to the bottom of the box and hit Add User

  • Verify info and hit Save Changes

 There will be an message above Post Reply stating the person has been added to the OS Ticket.