Your one-stop shop for all things tech in the College of Natural Sciences. Whether you're troubleshooting an issue, setting up new software, or just trying to figure out how something works — you're in the right place. Browse by topic below, or search for what you need.

🎫 Need help right now? Submit a support ticket and our team will get back to you quickly.

🔍 Find What You Need

💻 Software & Apps

Get the tools you need installed and running smoothly.

• Software Center – Windows

• Self Service – CNS App Store (Mac)

• ChemDraw / ChemOffice+

• SAS (University Edition)

• Resolve Microsoft Office Run-time Error 53 or 70 on macOS

✉️ Email & Office 365

Set up and manage your UT email and Microsoft apps.

• Configure Office 365 in Apple Mail (macOS)

• Configure Office 365 in Thunderbird

• Access the Junk Mail Folder in Office 365

• Office 365 Authentication Changes

🔐 Security & Compliance

Stay safe and meet university security requirements.

• SSH Security Restrictions

• SSH/VNC/RDP Restrictions – Windows

• SSH Restrictions – Linux

• Firewall Rules for Windows Compliance

• Mac Firewall

• UFW (Ubuntu Firewall)

• Setting up Public Key Access

• ISORA FAQ

• Campus AUP, IRUS & Relevant Policies

• Use of Personal Devices for University Work

🌐 Networking & Remote Access

Connect to campus resources from anywhere.

• Remote Access & Remote Login (RDP, VNC, SSH)

• VRF Networks

• How to Find Your MAC Address

• Granting Access to Non-UT Users

🎥 Zoom & Video

Master virtual meetings, recordings, and lecture capture.

• Zoom: Where to Store Recordings

• Zoom: Webinar vs. Large Meeting License

• Panopto (Lecture Capture)

💾 Backup & Data

Keep your files safe and move data between services.

• CrashPlan Installation & Sign-In (macOS and Windows)

• How to Check If Your Computer Is Backing Up

• Migrate Google Drive Data to UTBox

🖥️ Device Management

Get your Mac or PC set up and managed by CNS IT.

• macOS – Migrating to Central Management

• NDSR Run Guidance

🧪 Research Computing (TACC)

Get started with high-performance computing at the Texas Advanced Computing Center.

• Creating a TACC Account

• Getting an Allocation

• Submitting Jobs on Lonestar5 and Stampede2

• About TACC Two-Factor Authentication (2FA)

🏫 Classrooms & Instructional Spaces

Information about teaching labs, conference rooms, and tech upgrades.

• Instructional Spaces and Requests

• Instruction Resources

🌍 Websites & Drupal

Build and manage your department's web presence.

• Drupal Department Sites

✈️ Travel & International

Heading abroad? Here's what you need to know about IT while traveling.

• Traveling to International Locations?

📢 News & Announcements

Stay up to date with the latest from CNS OIT.

• Semester Communication – Spring 2026

• CNS OIT Communications

📚 More Resources

• How-to Articles

• General IT Resources (not CNS specific)

• Archive

🆘 Still stuck? We're here to help!

Can't find what you're looking for? No worries — reach out to us directly:

• 🎫 Submit a Support Ticket — the fastest way to get help

• 🏢 About CNS Office of IT

• 💡 Request a new help article — have a topic you'd like us to cover? Let us know!