You are viewing an old version of this content. View the current version.
Compare with Current View Version History
« Previous Version 5 Next »
ITSO (IT Support Organization) Teams Channels: All communication to the customers of the EPM service occurs on the ITSO Teams Channel
Operational Change Communication: All changes are communicated to the ITSO Teams Channel and follow the ITS Change Management process which posts to the EPM Change Schedule in Service Now.
Changes that impact the end-users of EPM tools are communicated to the UT IT Community Teams channels as well. UT IT Community | General | Microsoft Teams
Search UT EPM Documentation Service LinksEPM ITSO MetricsJamf Operational DashboardCM Operational DashboardEndpoint Management Service Now OverviewITS Planned Maintenance CalendarEPM Change ScheduleGet HelpEPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.Create a Support Ticket in Service NowCreate a Support Ticket via EmailEPM Teams channel ConfigMgr - Glossary of TermsJamf - Glossary of TermsSERVICE STATUSPlanned Maintenance ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.Jamf: Every Tuesday, from 8 a.m. – 12 p.m.Jamf Server Upgrades: Wednesday 12 am - 3 am
Search UT EPM Documentation
Service Links
EPM ITSO Metrics
Jamf Operational Dashboard
CM Operational Dashboard
Endpoint Management Service Now Overview
ITS Planned Maintenance Calendar
EPM Change Schedule
Get Help
EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.
Create a Support Ticket in Service Now
Create a Support Ticket via Email
EPM Teams channel
ConfigMgr - Glossary of Terms
Jamf - Glossary of Terms
SERVICE STATUS
Planned Maintenance
ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.
Jamf: Every Tuesday, from 8 a.m. – 12 p.m.
Jamf Server Upgrades: Wednesday 12 am - 3 am