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EPM Getting Started

EPM Getting Started

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EPM Team Communications:

ITSO (IT Support Organization) Teams Channels: All communication to the customers of the EPM service occurs on the ITSO Teams Channel 

Operational Change Communication: All changes are communicated to the ITSO Teams Channel  and follow the ITS Change Management process which posts to the EPM Change Schedule in Service Now.

Changes that impact the end-users of EPM tools are communicated to the UT IT Community Teams channels as well. UT IT Community | General | Microsoft Teams



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Get Help

EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.

SERVICE STATUS

Planned Maintenance

  • ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.
  • Jamf: Every Tuesday, from 8 a.m. – 12 p.m.
  • Jamf Server Upgrades: Wednesday 12 am - 3 am

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