EPM End User Experiences

• EPM ITSO Metrics
• Jamf Operational Dashboard
• CM Operational Dashboard
• Endpoint Management Service Now Overview
• ITS Planned Maintenance Calendar
• EPM Change Schedule

EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.

• Create a Support Ticket in Service Now
• Create a Support Ticket via Email
• EPM Teams channel 
• ConfigMgr - Glossary of Terms
• Jamf - Glossary of Terms

Planned Maintenance

• ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.
• Jamf: Every Tuesday, from 8 a.m. – 12 p.m.
• Jamf Server Upgrades: Wednesday 12 am - 3 am

• Jamf OS Patching: UT Macintosh Security Updates and Reboot Policy
  • Jamf Application Patching End User Experiences
• MECM End User Experiences
  • Third Party Application Updates
  • Software Center