EPM Support and Reporting

• EPM ITSO Metrics

• Jamf Operational Dashboard

• CM Operational Dashboard

• Endpoint Management Service Now Overview

• ITS Planned Maintenance Calendar

• EPM Change Schedule

EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.

• Create a Support Ticket in Service Now

• Create a Support Ticket via Email

• EPM Teams channel 

• ConfigMgr - Glossary of Terms

• Jamf - Glossary of Terms

Planned Maintenance

• ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.

• Jamf: Every Tuesday, from 8 a.m. – 12 p.m.

• Jamf Server Upgrades: Wednesday 12 am - 3 am