FREQUENTLY ASKED QUESTIONS (FAQs)

FREQUENTLY ASKED QUESTIONS (FAQs)

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Saturday, March 31st (7:00AM - 1:00PM)

Your mailboxes will be offline for several hours during the Migration window. If you are try to access your mailbox during this time, you will receive a message that your mailbox is inaccessible.

Once the mailbox move becomes locked for move completion (during the migration window), you may see a disconnect notice informing you that your mailbox location is no longer valid or that your credentials are invalid.

The Office 365 Exchange servers always receive mail in an incoming queue before delivering mail to the appropriate mailbox. At the point when your mailbox is unavailable during its migration, the server will simply hold your incoming email in this queue until your mailbox becomes available once again. Once your mailbox becomes available, your incoming queued mail will be delivered to that mailbox.

We will provide migration updates on the Migration Home Page.

  • Email Messages (*w/ exception of "Personal Folders" or "Archived Mail" - see below)

  • Calendars

  • Contacts

  • Distribution Groups

  • Permissions (i.e. Shared Calendars, Mailboxes, et al)

NOTE: These items are stored locally on your computer. They will be automatically linked to your new Profile, but you will have to set the default for them (ex: If you go to configure your signature - The current one will be there, but the setting of when to use it will require an action on your part)

  • Email Signatures (personalized signatures for your email messages)

  • Out of Office Reply Settings (Automated replies)

  • Forwarding Settings (Office 365 account automatically goes to another email account, such as your Gmail account)

NOTE: The following items are stored locally on your computer but require you to import them into your profile. (*Inbox Rules only if they were exported and saved as a file)

  • Inbox Rules

  • Personal Folders (Copies of emails on your computer, not on the server)

  • Archived Mail (Similar to Personal Folders)

For technical questions, you have not seen answers to on this page, please see the below Microsoft support pages for further information on the below topics.

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SUPPORT

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