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CARE Counselor Message/Referral Form Guide
Viewing Responses
When viewing responses in Qualtrics, you will see that some questions were “not displayed to the respondent.” This is totally normal and you should not be concerned:
Which questions that were displayed depends on the pathway each user took through the survey. For example, if a user selects “leave a message”, they will not see any referral-specific questions (i.e. all referral-specific questions will not be displayed to the respondent). The same is true vice versa.
To view responses, navigate to the Data & Analysis tab.
Click the 3 dots of the individual response you’d like to view. Then click View Response.
Referring to what was mentioned earlier in the article - In this example submission, I selected that I was “Staff/faculty” on the very first question. Since I selected this, I did not see any questions that were displayed to students only.
Another example - Since I selected “Staff/faculty” on the first question, I did not see the question later in the survey regarding a CARE counselor following up with me via secure message, since this is only available to students.
Additionally, the questions below will ALWAYS say “This question was not displayed to the respondent” regardless of which pathway the user took. This is not a mistake - simply disregard these three questions.
“A faculty or staff member told me about CARE.”
“Please select your CARE Counselor: (Optional)”
“Would you like a confirmation email that you submitted this form?” (this question is shown in the screenshot above)
Shibboleth (Respondent’s information)
The respondent’s shibboleth information (including first name, EID username, and email) will be displayed at the bottom of each response (see below):
In the Data & Analysis tab of the survey, click the 3 dots on any individual survey response. Then click View Response.
Scroll all the way down to the bottom of the response to view the user’s identifying information.
Need help?
Please submit a Data Team request form if you would like to see anything else included in this article or notice any issues with the form, email workflows, etc.