Reporting and Responsibilities

HUB/SB Program Responsibilities

Daily Checks

Monthly Duties

Misc. Work

Respond within 48hrs to emails and phone inquiries relating to HUB general program details. 

Give customer service to external clients seeking clarification on open procurement opportunities, and payment status. 

Share upcoming outreach events with active HUB vendors and minority trade organizations, and track events for reporting.

Assist with event planning, including reserving conference rooms, scheduling meetings with external vendors, and routing appropriate departmental authorizations for official occasion events.

Document and maintain current knowledge base for HUB and procurement office, including repeated procedures for future reference, and detailing best practices for efficient processing.

Develop and maintain file organization structure both online and network folders and accurately label for efficient retrieval.

Correspond with HUB and Small Businesses for certification instructions.

Troubleshoot common technology issues, both for workstation and conference room, and escalate as needed to the appropriate local ITS team member.

Generate COGNOS reports for In-Reach meetings, and update current training materials for informational sessions scheduled by HUB/SB Associates.

Create stylized HUB and outreach reports for presentations using PowerPoint or other available technology.

Collaborate with PPS staff members on special projects and attend special projects meetings as needed.

Attend regularly scheduled professional development events for outreach enrichment.

Assist with developing marketing materials for outreach, and producing marketing materials as assigned, or coordinating with unit communications group.