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Contact Information

Contact Information

Oct 07, 2025

For questions regarding payments and other payment processing questions: 

 

For technology troubleshooting contact: 

 

For DocuSign related inquiries: 

  • Department: Records Management Services 

  • rms@austin.utexas.edu

  • martini@austin.utexas.edu

  • Contact name: Sheilagh O’Hare 

  • Contact name: Maryrose Hightower-Coyle 

 

For Cognos and Monthly Performance Reports Updates: 

  • Department: D2I

  • iqhelp@austin.utexas.edu  

  • Contact: Eda Mathews (Monthly Reports) 

  • Contact: Jamie Sweeney (Cognos Training) 

  • Contact: Leo Avila (BI) 

 

For office maintenance issues: