Technical Support
About
Technical Support for the School of Architecture is multi-tiered and the primary audience of this wiki is our student community. The type of Technical Support described in this section refers to the items under the purview of the Technology Lab and the Technology Resources and Innovation Group (TRIG), which don't fall under a more specific section (e.g., 3D Printing and Laser Cutting). Faculty & Staff seeking desktop support should contact LAITS. Contact details are included in the section below.
Support
Classrooms & Labs
Front-line Technical Support for Classrooms & Labs is provided by the Tech Desk
SUT 1.100
512-471-1189
Tier 2 Technical Support for Classrooms & Labs is provided by TRIG
SUT 1.120
Tier 3 Technical Support for Classroom & Labs is provided by LAITS
PAR 106
512-471-500
Desktop Support
Students
Front-line Technical Support for Students is provided by the ITS Help Desk
If you are having general problems with your personal laptop, the ITS Help Desk in the FAC is available to help you
Tier 2 Technical Support (architecture-related systems and applications) for Students is provided by the Tech Desk
SUT 1.100
512-471-1189
Tier 3 Technical Support (architecture-related systems and applications) for Students is provided by TRIG
SUT 1.120
Faculty & Staff
Front-line and Tier 2 Technical Support for Faculty & Staff is provided by LAITS
PAR 106
512-471-500
Tier 3 Technical Support (architecture-related systems and applications only) for Faculty & Staff is provided by TRIG
SUT 1.120
Other
Infrastructure Technical Support is provided by LAITS