Oct 1, 2022 iPad and iPhone and Apple Mail Exchange account Remove and Add

for iphones and ipads:

1. go to Settings

2. go to Mail

3. slide down to Accounts

4. click on your Exchange account

5. go all the way to the bottom and click Delete Account

6. Delete from my iPhone

7. Add Account

8. Microsoft Exchange

9. give the account a name

10. click Next

11. Sign In

12. enter EID and EID password

13. Duo Authenticate

14. switch back from Duo to Settings

15. slide the bars to the right for all the services you want to use so that they turn green

16. it will ask about other contacts on your iphone. choose Keep on my iPhone

17. click the back arrow on the top left where it says <==Mail

18. scroll down to verify the settings on the Mail screen

19. scrolling down, be sure to set the Default Account back to Exchange if you want Exchange to be the account you always want to send emails from with regularity. It will be the only choice if you only have Exchange/Outlook set up on your iphone/iPad.

20. click the <==Mail again back to Settings

21. for each service, Contacts, Calendar, Notes, Reminders, etc, set the Default account to use

22. you should be ready to go

for Apple Mail on macOS

1. go to Apple Menu and slide down to select System Preferences

2. go to Internet Accounts

3. click on the Exchange account that shows your @austin.utexas.edu address

4. in the lower left corner there is a + or - sign. click the - sign.

5. wait for it to delete. 

6. reverse the process. If you see Microsoft Exchange, click that and go through the process of adding your email address back

7. choose sign in. do not do a Manual sign in

8. authenticate with EID and EID password

9. authenticate with Duo Mobile

10. select all services you want to synchronize again. Mail, Calendars, Contacts, Reminders. sliding the slide the slide bar over to the right so they show green

11. your mail should begin to start synching again.