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EID Password Change

Owned by Gabriel Hernandez
Last updated: Apr 15, 2019
3 min read

Who will be required to change their password?

Anyone who has not changed their UT EID password since November 2015 will need to change their password. If you are required to change your password, you will receive an email notification from the Information Security Office (ISO) in advance. If you are not sure if you have changed your password in the last three years, we recommend that you change your password now.  

When will the password change campaign take place?

Current Faculty will begin receiving notifications on April 1st, followed by a second notice on April 9th.  Current Faculty will be required to change their password beginning April 16th, 2019.  The university is not extending the deadline or granting exceptions to this campaign.

If your password is not updated, your EID will be locked and you will not be able to access certain UT services or applications.  

What are the UT EID password requirements?

The current EID password rules can be found here. The EID password requirements have recently changed making it easier for you to create a new password, including the use of passphrases. A passphrase is a longer password composed of a sentence or a combination of words. Passphrases are longer, which makes them harder to guess but easier to remember because you can choose a sentence or phrase that's memorable to you. 

The following password requirements apply:

    • must be between 12 and 32 characters in length
    • must contain at least two of the following: letters, numbers, and special characters. Spaces are permitted as special characters. The other special characters that are permitted are ! @ # $ % & * ( ) - + = , < > : ; " ' . (PLEASE NOTE: The Virtual Private Network (VPN) does not allow double quotation marks (") in passwords. If you use the VPN, do not include double quotations (") in your password.)
    • cannot contain the UT EID
    • cannot contain the birthday in any form
    • cannot contain the first, middle, or last name
    • any words or character combinations found in a list of common passwords that are considered insecure. Words in this list are not allowed even when you use symbols to represent letters (for example, @ for a, ! for i, or zero for O)
    • may contain spaces. However, there may not be a space as the first or last character. 

EID Password Change User Guide (Checklist)

  • Consider a time when technical support will be available to assist should any issues arise.  The UT Service Desk offers phone support (512-475-9400) Monday - Friday, 8am - 5pm and in person from 8am - 6pm in the Flawn Academic Center (FAC).  The ECE-IT group does not have elevated access to assist unlocking EIDs, but we can guide you through the EID password change process.
  • Changing your EID password will impact applications such as: UTDirect, Workday, Office 365 (web, mobile apps, Outlook), UT Wi-Fi, UT VPN.
  • Make note of all your devices (laptops, tablets, smartphones, etc), your EID credentials will need to be updated.  

The 'utexas' Wi-Fi network

Please update your password on devices where Wi-Fi credentials could be stored.  An easy way to accomplish this is to forget/delete the utexas network.  Then proceed to start a brand new connection to the utexas Wi-Fi using your new EID credentials.

Use the links below for assistance on commonly used devices:

Email Clients

Your email client (Outlook, Apple Mail, mobile email clients) may prompt you to re-enter your new EID password.  In the case it does not, you will need to manually update your password.

Saved Browser Passwords

Browsers such as Chrome, Firefox, Safari, or Internet Explorer may have your old EID password stored/cached on sites such as UT Direct.  You should receive a prompt to update your stored password.  In the case you do not, please manually update your saved password.

Note:  if you have browser passwords stored on additional devices (laptop, mobile devices), you may have perform this on each of your devices.

How do I change my password?

You can change your password by visiting the UT EID Self-Service tools.



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