CNC Troubleshooting & Support
Problem
Machine and Equipment Support (Within the hour response)
Machine and equipment support is provided by the Technology Lab.
This means you're in the middle of operating one of the schools Shopbot CNC machines and are having a issue with calibration, your file or other.
How to get equipment support
Contact the Technology Lab via a phone call to specify which machine you're on and your current issues.
SOA Technology Desk: 512.471.1189
Troubleshooting your file (Same-day/Next-day response)
How to get file support
Contact the Technology Lab via email and specify the issue you're experiencing, how we might be able to help, and what steps you've taken so far to resolve the issue yourself. Send us a message at soatechdesk@utexas.edu with the subject line in the email set as 'CNC Help'.
Watch the video on this page for a guide detailing the process to export your Fusion360 project to a local file. Upload that exported .f3d file to Box via this upload link: https://utexas.app.box.com/f/e6804e8e8604414bb066c8a2617e2ff3.