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CrashPlan Installation and Sign-In Instructions (macOS and Windows)

CrashPlan Installation and Sign-In Instructions (macOS and Windows)

Description

This page provides step-by-step instructions for installing and signing in to CrashPlan on both macOS and Windows computers. Follow these instructions to ensure your device is properly backed up and protected.

Created by

Derek Ratcliff

Used by

  • CNS OIT Support Staff

  • Faculty and Staff End Users

Process Instructions


Install CrashPlan macOS

  1. Check if CrashPlan is installed.

    • Open "Applications."

    • Search for "CrashPlan."

    • If CrashPlan is installed, proceed to Step 4; otherwise, proceed to Step 2.

      Search CrashPlan

  2. If CrashPlan is not installed, install it.

    • Search applications for "Self Service+."

    • Search for "CrashPlan."

    • Click "Install."

      Search Self Service+
      Install CrashPlan in Self Service+

  3. Open CrashPlan from Applications.

  4. Sign in to CrashPlan.

    • For sign in enter yourEID@eid.utex.edu when prompted.

      crashplansignin.png
      Sign into CrashPlan

    • Complete the single sign-on process.

  5. If prompted for server address, please enter console.us2.crashplan.com.

  6. If prompted, select "New Device" if this is your first time signing in on this device.

  7. Manage Files

    • Click Manage Files

      managefile.png

       

    • Click the Users Folder

      usersfolder.png

       

    • Make sure only your EID is checked, if any other profiles are checked, uncheck them

      yourEIDFolder.png

       

    • Click I Understand and press Delete

      iunderstand.png

       

  8. Allow CrashPlan to begin the initial backup.

    • (Optional) Start backup manually by pressing "Run Backup Now" or allow CrashPlan to back up automatically.

    • The first backup may take several hours.

    • Leave your computer powered on. If you are using a laptop, keep it open, plugged into power, and connected to Wi-Fi or Ethernet.

    • You may leave the device on overnight to complete the backup.

Install CrashPlan Windows

  1. Check if CrashPlan is installed.

    • Use the Windows search tool to search for "CrashPlan."

    • If CrashPlan is installed, proceed to Step 4; otherwise, proceed to Step 2.

      Search CrashPlan using Windows search tool

  2. If CrashPlan is not installed, install it.

    • Use Windows search tool to search for "Software Center."

      Search Software Center using Windows Search Tool

    • Go to "Applications" and search for "CrashPlan." Click on CrashPlan, press install on the CrashPlan Page.

      Search CrashPlan in Software Center
      Install CrashPlan via Software Center

  3. Open CrashPlan from the Start menu or desktop.

  4. Sign in to CrashPlan.

    • For sign in enter yourEID@eid.utexas.edu when prompted.

      crashplansignin.png
      Sign into CrashPlan

    • Complete the single sign-on process.

  5. If prompted for server address, please enter console.us2.crashplan.com.

  6. If prompted, select "New Device" if this is your first time signing in on this device.

  7. Manage Files

    • Click Manage Files

      managefile.png

       

    • Scroll down and click the Users Folder

      windows_users.png

       

    • Make sure only your EID is checked, if any other profiles are checked, uncheck them

      windowsyourEID.png

       

    • Click I Understand and press Delete

      iunderstand.png

       

  8. Allow CrashPlan to begin the initial backup.

    • (Optional) Start backup manually by pressing "Run Backup Now" or allow CrashPlan to back up automatically.

    • The first backup may take several hours.

    • Leave your computer powered on. If you are using a laptop, keep it open, plugged into power, and connected to Wi-Fi or Ethernet.

    • You may leave the device on overnight to complete the backup.

    • For laptops, ensure the lid remains open and the device stays powered on.