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macOS Printer Installation on a UT device

macOS Printer Installation on a UT device

IMPORTANT: LAITS does not provide support for personal devices. If you choose to install a UT printer on your personal computer, please be aware that we cannot offer troubleshooting assistance if printing fails or stops working.

Installing Printers on macOS

macOS computers managed by LAITS and enrolled in Jamf will automatically have their printers installed once-per-month when they check-in with Jamf.

Installation via Self Service+

Manually install departmental printers through the Self Service+ app, via the items available under Catalog > Printers, or via search.

Select the printer you wish to install by clicking the Install button and waiting until complete.

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Potential Driver Issues - “Missing software”

If a Mac is using an outdated driver, it may prompt you regarding "missing software" or "driver updates".

  • First, try manually removing and re-adding the printer via Self Service +, after redownloading the most current drivers from the manufacturer’s website. If that doesn’t work, proceed below

Many driver packages provided by the manufacturer will not overwrite existing drivers on the Mac, so they must be manually deleted before installation.

To delete a printer driver:

  1. Remove the printer via System Settings > Printers & Scanners

  2. Open "Finder"

  3. Press CMD+Shift+G or click "Go" > "Go to Folder" from the menu bar

  4. Enter "/Library/Printers/PPDs/Contents/Resources/"

  5. Locate the driver for the make and model of the printer

  6. Delete the driver file

After following the above steps, you can install the necessary driver using the manufacturer-provided package and re-add the desired printer.