Printer Support Limitations

LAITS Does:

• Create and configure printer and print queues adhering to UT standard security settings

• Install and configures departmental network printers and Multifunction Printers (MFPs)

• Install and configure desktop (single-user) USB connected printers

• Troubleshoot printing issues

• Configure color printing, if provided with the appropriate code

LAITS Does Not:

• Support WIFI enabled printers

• Troubleshoot printing issues from mobile devices

• Perform printer maintenance or repairs including replacing toner, replacing paper, installing maintenance kits, or fixing paper jams 

• Engage / escalate to vendors

• Run printer usage / accounting reports

• Maintain printer address books

• Issue or escrow color printing codes